Support Policy: Technical Support is limited to original hardware and equipment operating system software installed by Blair Technology Group. We are not able to assist with internet connectivity issues, software issues, printers, and other peripheral issues. You will need to contact your Internet Service Provider, the program or app support channels, or the manufacturer of the accessory.
This is the result of an older driver being used, however it will still function normally. To prevent the error from showing up, try the following:
1.) Press Ctrl + Alt + Delete
2.) Select "Task Manager"
3.) Click the "Startup" tab at the top (You'll need to enable "More Details" at the bottom left)
4.) Locate "SMax4PNP" in the list, right-click it, and select "Disable"
With Windows 10, if you have forgotten your login password, you have a few potential options:
1.) If you set up Windows using a Microsoft Live email address, you can reset the password at http://www.live.com
2.) If you set up an Offline account, you can use a password reset drive if you created one when you were previously logged into Windows.
3.) If the above two options aren't available, you'll need to reset the PC back to a factory default setting, with a fresh copy of Windows. We have a built-in restore method on all of our PCs (see below for instructions.)
If you find yourself in a situation where you need to reload Windows and start fresh, as if the computer just came out of the box, this method will allow you to do so: If you're able to boot to a Windows login screen, or the desktop, follow these steps: View Help Video
To perform a Partition Restore, you'll need to first enter the Windows repair mode.
1.) While on the Windows desktop or login screen, hold down the right shift key on the keyboard, then click the Start button. Select the shutdown option, and click "Restart" while still holding the Shift key. You can release it once the screen goes blank.
2.) Click "Troubleshoot"
3.) Click "Reset this PC"
4.) Click "Remove Everything"
5.) Click "Only the drive where Windows is installed" (This is VERY important!!!)
6.) Click "Just remove my files"
7.) Finally, click the "Reset" button
If you're not able to reach the Windows login screen, you can use this method:
1.) Power down the computer completely, then turn it back on
2.) Once you see the initial Windows logo (Four squares with a spinning circle of dots at the bottom) Power down the pc entirely again. (Pulling the power cable will be the quickest way.)
3.) Repeat steps 1 & 2, and when you power on the PC again, you should see the same Windows screen with "Preparing automatic repair" at the bottom.
4.) Wait until you see the blue screen with two buttons, and click "Advanced Options"
5.) Click "Troubleshoot"
6.) Click "Reset this PC"
7.) Click "Remove Everything"
8.) Click "Only the drive where Windows is installed" (This is VERY important!!!)
9.) Click "Just remove my files"
10.) Finally, click the "Reset" button
This process will take somewhere between 30 to 45 minutes, and once completed, it will land you on the initial setup screen for Windows.
If you're not able to boot to Windows screens at all, the USB restore method will allow you to reinstall Windows.
Windows 10 Download Tool : Download Here
Creating Windows 10 Restore Media (USB Flash Drive): View Help Video
Reloading Windows 10 with a USB Flash Drive: View Help Video
The first link will take you to Microsoft's website where you can acquire the Windows 10 Download tool, and the following videos will walk you through creating the Windows 10 USB Flash Drive, and the last video will walk you through using the drive to reload / install Windows 10.
1.) Click the Start button, then the "Settings" Icon (looks like a gear)
2.) Click the "Time and Language" Category
3.) Select "Region and Language" on the left side of the window.
4.) On the right side, click "English" then the Options button that appears
5.) Under the Keyboards listing, verify the only keyboard displayed is "US, QWERTY"
6.) If others are listed, click them and select "Remove"
To fix the "Mirrored Screens" issue and allow the desktop to be extended properly across both monitors:
1.) Press the Windows Key + X , and select Device Manager from the menu that appears.
2.) In this list, select "Display Adapters", right click the video card in that list, and select "Uninstall Device." Tick the box that says "Delete Drivers for this Device"
3.) When that's finished, right click any item in the list and select "Scan for hardware changes".
4.) Under "Display Adapters" you should see "Basic Display Adapter" or something of that nature. Right-click this, and select "Update Drivers" and then "Search Automatically". Windows will grab the driver from the Windows Update system, the screen will flicker a few times, then you should have the extended display and multiple-monitor setting options.
1.) Press the Windows Key ( ) + R to open the Run dialog, then type slui.exe 4 and press enter.
2.) Click the drop-down menu and select your country or region to find the toll-free number.
3.) If you see a message asking if you would like to allow this program / app to make changes, click Yes.
4.) Call the toll free activation number.
5.) Enter the installation ID numbers on your phone's keypad when instructed, and click "Enter confirmation ID" when ready.
6.) Enter the confirmation ID you are provided by the automated system, then click "Activate Windows"
7.) If activation was successful, you are ready to go, and safe to hang up the phone.
8.) If activation failed, you will be told activation cannot proceed, and will be automatically transferred to a Microsoft Activation Team operator who will further assist you.