Leading online retailer & direct-to-consumer brand looking for customer service manager with extensive eCommerce experience to lead a small team of customer care advocates. Blair Technology Group the #1 Microsoft Authorized Refurbisher in North America, is the industry leader in product quality and satisfaction. We are seeking a quality detail oriented and special someone to oversee our growing customer base.

What you’ll be doing:

● Oversee our customer service team
● Manage, refine, and implement all customer service processes
● Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
● Interact with customers on a daily basis, responding to their questions and guiding them as needed.
● On-board any potential new agents and train them based on your expertise and skill set
● Analyze incoming customer data to spot trends and opportunity for improvement

Skill requirements:

● 5+ years of customer service experience with 3+ years experience as a CS Manager
● 2-year college degree/certificate required.
● Expert understanding of quality and customer service as it pertains to eCommerce
● Excellent verbal and written communication skills; you will communicate, talk with and write to customers
● Patience
● Previous experience evaluating quality and refining CS processes

Desired skills:

● Knowledge of CRM systems, Magento, Shipstation
● Experience in B2C retail ecommerce environments is highly preferred
● Previous call center or phone support is desirable
● Some knowledge of Computer hardware is preferred

Our Culture:

We are seeking experienced, smart, open-minded people who love technology and who aim to be a part of something bigger. We are operating in an ever changing cutting edge environment and we are seeking like-minded folks who are interested in the thrill of the hunt and whose native skills derive from the deep internal passion of their work.

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Blair Technology Group (BTG) is an ambitious local e-Commerce company looking for aspiring and/or experienced Computer/Electronic Technicians that are ready to work hard and build a great career. BTG is a place where driven, talented people are given the ability to flourish and make their presence felt.

Top selling points for this position:

• Dependable hours, first shift, good pay & benefits, occasional OT
• Your opinions and thoughts will be heard and acted on
• A fantastic opportunity to grow and refine your skills
• You’ll have the ability to go outside of your role.  Everything is open.  That’s what makes it fun
• Your impact will be highly visible and immediately felt
• Work in a casual environment with great people and driven leaders
• Family owned, therefore family friendly

The Computer Technician’s role provides the potential to gain experience across all areas of the computing and mobile world. The primary responsibilities will be to test computer hardware, add components such as memory/hard drive/cpu, make basic repairs quickly, and ensure the accuracy of your work through software. This is an outstanding opportunity for techs of all experience levels. Beginning techs will be placed in a learning environment while advanced techs will move directly into performing difficult repairs across a variety of electronics. All skill levels have excellent opportunities to advance.

RESPONSIBILITIES

• Performing basic tests on computer hardware
• Installing hard drives, memory, and cpu’s into computers
• Grading computers cosmetically and making improvements.
• Perform both basic and advanced repairs on computer hardware

BASIC QUALIFICATIONS

• Must be mechanically inclined with some experience with computers
• Must be naturally driven to produce high quality results with great care
• Several years of computer repair experience is preferred
• Associate's degree or better is preferred

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Blair Technology Group (BTG) is an ambitious e-Commerce company looking for talented individuals to continue our online growth through the detailed creation and management of product listings. BTG is a place where driven, talented people are given the ability to flourish and make their presence felt. We thrive when staff own their role, make bold strategic decisions, create, invent, and think big.

Top selling points for this position:

● Your ideas and smart work will drive your individual success
● A fantastic opportunity to grow, learn, experiment and refine your skills
● You’ll have the ability to own your role and create your own path to thrive
● Your impact will be highly visible and felt
● Work in a casual environment with great people and driven leaders
● Family owned, family friendly

The E-commerce Venue Specialist’s primary objective will be to create, manage and drive sales from a wide catalog of products across E-commerce marketplaces such as Amazon, Ebay Walmart, and more. Success for this role will involve researching products to identify key features and value, creating eye-catching listings with detailed photos and content, incorporating strategic pricing and promotions, and closely monitoring data analytics (page views, conversions) to make strategic decisions that will result in profitable sales. Electronics relating to computing will make up the majority of the product catalog you will manage, thus experience and product knowledge of computers and electronics will be very helpful to this role.

RESPONSIBILITIES

● Researching products to create listings for a wide variety of electronic products
● Working within an online venue interface or data-files that will inject products to the
venue marketplace
● Strategically managing the listings you create in areas of price, promotion and
conversion to ensure consistent and profitable sales
● General Business functions such as pricing, cost & profit analysis, and inventory
management

QUALIFICATIONS

● Detailed-oriented
● MS Excel & Google Sheets knowledge (find/sort data, formulas)
● Strong written communication skills
● Ability to apply strategic thinking to foster new ideas to drive venue growth
● Prior experience working with online marketplaces such as Amazon, Ebay, etc is preferred, as well college coursework in the areas of business informatics, analytics, marketing, web development, IT or similar fields of study

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Blair Technology Group (BTG) is an ambitious local e-Commerce company looking for aspiring and/or experienced Gaming Computer builders that are ready to work hard and build a great career. BTG is a place where driven, talented people are given the ability to flourish and make their presence felt. Top selling points for this position:

● Flexible hours
● Use the latest technologies to create gaming computers for the retail market
● A fantastic opportunity to grow and refine your skills
● Work in a casual environment with great people and driven leaders

RESPONSIBILITIES

● Building up to 20 gaming computers daily..
● Installing, configuring, and maintaining desktop PCs and peripherals.
● Installing, configuring, and updating operating systems and software applications.
● Troubleshooting and repairing hardware as needed

BASIC QUALIFICATIONS

● Must be mechanically inclined with some experience with computers
● Must be naturally driven to produce high quality results with great care
● Computer repair experience or equivalent education is preferred
● Up-to-date on PC Gaming trends.
● Manage multiple projects in a fast paced environment

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Blair Technology Group (BTG) is an ambitious local e-Commerce company looking for individuals to develop and implement new purchasing strategies to deliver ongoing cost reductions and process simplification while procuring materials needed for production. We are a place where driven, talented people are given the ability to flourish without the constraints of corporate bureaucracy.

Top selling points for this position:

• Dependable hours, first shift, good pay & benefits
• Your opinions and thoughts will be heard and acted on
• A fantastic opportunity to grow and refine your skills
• You’ll have the ability to go outside of your role. Everything is open. That’s what makes it fun
• Work in a casual environment with great people and driven leaders
• Your impact will be highly visible and immediately felt
• Family owned, therefore family friendly

The Purchasing/Buyer Specialist is to procure, expedite and schedule deliveries of materials and services to job-site while maintaining and/or building relationships with existing and new vendors. Utilize good negotiation skills to place bids and pricing with vendors/suppliers while ensuring compliance with budget along with forecasting upcoming trends

RESPONSIBILITIES

• Maintain and implement budget for each order
• Negotiate pricing with vendors and suppliers
• Placing bids for materials
• Meet vendors and/or suppliers on-site as necessary
• Ensure compliance to budgets and provide analysis of deviations
• Research new materials and cost savings
• Maintain relationships with exiting vendors and suppliers
• Establish new relationships with vendors and suppliers to ensure adequate resources and to continually improve pricing and quality of work
• Leverage technology and information sharing to increase productivity and profitability
• Forecast upcoming demand

GENERAL QUALIFICATIONS

• Detailed-oriented to guarantee high quality results
• Excellent time management
• Strong communication skills (written and verbal)
• Strong negotiating skills
• Strong problem solving abilities and experience with complex issues with little supervision
• Must work well with others
• Technical background with computers of various models
• Knowledgeable with manufacturing and parts
• Ability to travel as needed (no more than 2-4 times a year)
• Must pass a drug and background check

The ideal candidate will be personable, professional, be detail oriented and comfortable communicating and negotiating with vendors/suppliers.

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Blair Technology Group (BTG) is an ambitious e-Commerce company looking for a skilled leader to manage 2nd shift production! We are a place where driven, talented people are given the ability to flourish without the constraints of corporate bureaucracy. We thrive when our leaders own their work, take risks, invent, and think big.

Top selling points for this position:

● You’ll be working directly with the President and other Senior Managers
● A fantastic opportunity to grow and refine your skills
● You’ll have the ability to go outside of your role
● Your impact will be highly visible and immediately felt
● Work in a casual environment with great people and driven leaders
● Family owned, therefore family friendly!

This is a crucial addition to the BTG Team. We will be creating a second shift team to help with the growth that BTG is going through.

Responsibilities:

● Supervise production floor workers
● Delegate and assign priority orders or shipments.
● Work effectively with other management
● Prepare and run team meetings
● Monitor individuals productivity and report any issues to management and HR.
● Ensure all new employees are trained correctly to perform their job.
● Oversee production, quality and continuous improvement



Basic Qualifications:

● General warehouse experience is required
● Experience in shipping/receiving in a warehouse setting is preferred
● Extreme organization skills
● Experience driving a forklift and utilizing a pallet jack
● Management experience is required
● High attention to detail
● Proven time management ability

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Blair Technology Group (BTG) is an ambitious local e-Commerce company looking for several individuals to add years of quality experience and hard work to our Final Refurbishment Department. BTG is a place where driven, talented people are given the ability to flourish and make their presence felt.

Top selling points for this position:

• Dependable hours, first shift, good pay & benefits, occasional OT
• Your opinions and thoughts will be heard and acted on
• A fantastic opportunity to grow and refine your skills
• You’ll have the ability to go outside of your role. Everything is open. That’s what makes it fun
• Your impact will be highly visible and immediately felt
• Work in a casual environment with great people and driven leaders
• Family owned, therefore family friendly

A Refurbishment Technician will provide the final refurbishment step for a variety of computer systems. You’ll be judging, repairing, and enhancing the cosmetic qualities of the computer. You’ll accomplish through cleaning the computer with standard solvents, installing vinyl “skins” to it’s exterior, adding quality labels, and packaging the product for final shipment. The Refurbishment Technician’s work is critical to the company’s success as it is the first thing the customer will experience when opening their package. We look for people with a natural drive to produce quality results with anything they do. There are many other facets of this role and offers a great learning experience in the computer world.

RESPONSIBILITIES

• Cleaning computers to “like new” standards
• Applying quality labels and providing a final check for product completion
• Packaging the product with all accessories to 100% accuracy

BASIC QUALIFICATIONS

• Detailed-oriented: to guarantee a high quality result
• Strong communication skills (written and verbal)
• Must work well with others as this is a friendly yet hard working department

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Blair Technology Group (BTG) is an ambitious local e-Commerce company looking for individuals to provide sales support to our phone and ecommerce customers. We are a place where driven, talented people are given the ability to flourish without the constraints of corporate bureaucracy.

Top selling points for this position:

• Dependable hours, first shift, good pay & benefits
• Your opinions and ideas will be heard and incorporated to our ongoing growth
• A fantastic opportunity to grow, learn and refine your sales and customer service skills
• You’ll have the ability to go outside of your role. Everything is open. That’s what makes it fun
• Work in a casual environment with great people and leaders who are supportive and driven
• Your impact will be highly visible and immediately felt throughout the company
• Family owned, therefore family friendly

The Sales & Customer Support Specialist will be responsible to take incoming calls, emails, and online messaging correspondence, both from existing customers and new buyers. The position’s objective is to provide outstanding customer support through the buying and fulfillment process resulting in a winning transaction, both for the buyer and BTG. Success in this position will be achieved by utilizing strong listening & communication skills to ask and answer questions in a manner to advance the sales process, applying tactful negotiation skills to close quotes for pricing and fulfillment, effectively communicating order needs and deadlines to internal BTG teammates, and an aptitude to learn new techniques, strategies & tools that will support your position and grow your responsibilities.

RESPONSIBILITIES

• Answer customer questions and ask leading questions to guide the buyer to a successful purchase
• Project a positive, helpful and customer centric demeanor at all times
• Maintain relationships with existing customers and be the primary point of contact for all they need
• Establish relationships with new customers that will lead to their repeat business
• Become a product expert on the items BTG sells and those we’ll sell in the future
• Wok within an established pricing budget for each order
• Negotiate items, pricing and order timing with buyers
• Providing quotes… both oral and written
• Leverage technology and information sharing to increase productivity and profitability
• Incorporate time management and organization skills that will allow you to thrive in a fun and fast paced role

GENERAL QUALIFICATIONS

• Detailed-oriented to guarantee high quality results
• Excellent time management
• Strong communication skills (verbal and written)
• Strong negotiating skills
• Strong problem solving abilities and experience with complex issues with little supervision
• Must work well with others and project an attitude that will make others want to work well with you
• General to superior knowledge of computers of various models and their components
• Knowledgeable with inventory / supply management
• Ability to travel as needed (no more than 2-4 times a year)
• Must pass a drug and background check

The ideal candidate will be personable, professional, detail oriented, driven to succeed and energized by the ideal of communicating, negotiating and influencing buyers to a successfully completed sale where they will want to work with you again and again!

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Blair Technology Group (BTG) is an ambitious e-Commerce company looking for an SEO Specialist / Content Manager to join our growing team! We are a place where driven, talented people are given the ability to flourish without the constraints of corporate bureaucracy. We thrive when our leaders own their work, take risks, invent, and think big.

This is a critical addition to the BTG team! We need a creative individual who is an EXPERT when it comes to all things SEO. You’ll manage multiple advertising campaigns across a variety of marketplaces and websites. You’ll help us maintain, develop, and optimize content across all of our websites. You’ll also be able to join our marketing team and help guide us into the future.

In this role:

● Perform ongoing keyword discovery, expansion and optimization
● Plan and execute a content strategy that drives high engagement
● Develop content strategy aligned with short-term and long-term marketing targets
● Manage content distribution to online channels and social media platforms to increase
web traffic
● Research and implement search engine optimization recommendations
● Develop and implement link building strategy
● Assist in the creation and support of marketing content for social media purposes
● Recommend changes to website architecture, content, linking and other factors to
improve SEO positions for target keywords

Top selling points for this position:

● You’ll be working directly with the CEO and other Senior Managers
● A fantastic opportunity to grow and refine your skills
● You’ll have the ability to go outside of your role
● Your impact will be highly visible and immediately felt
● Work in a casual environment with great people and driven leaders
● Family owned, therefore family friendly!

Basic Qualifications:

● Content Management experience preferred
● Digital Marketing experience preferred
● Understanding of SEO principles and best practices
● Exceptional writing, presentation, and communication skills

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Blair Technology Group (BTG) is an ambitious local e-Commerce company looking for several individuals to add years of quality experience and hard work within our warehouse. BTG is a place where driven, talented people are given the ability to flourish and make their presence felt.

Top selling points for this position:

• Dependable hours, first shift, good pay & benefits, occasional OT
• Your opinions and thoughts will be heard and acted on
• A fantastic opportunity to grow and refine your skills
• You’ll have the ability to go outside of your role. Everything is open. That’s what makes it fun
• Your impact will be highly visible and immediately felt
• Work in a casual environment with great people and driven leaders
• Family owned, therefore family friendly

A Warehouse Associate will perform various warehouse duties as well as receive, sort, load and unload shipments. You will also be responsible for pickup and deliveries to local businesses. Previous warehouse experience and ability to operate a forklift and drive a provided box truck is a must for this position.

RESPONSIBILITIES

• Process deliveries and inspect for damages
• Appropriately sort and store incoming products
• Pickup and deliver orders to local companies
• Maintain a clean and orderly warehouse environment
• Communicate and work with other departments to make sure all product needs are met

GENERAL QUALIFICATIONS

• Detailed-oriented: to guarantee a high quality result
• Strong communication skills (written and verbal)
• Must work well with others as this is a friendly yet hard working department
• Ability to lift 80lbs.

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