Q: Why is there no Windows disc included with the computer?
A: Unfortunately, Microsoft has stopped printing these discs as of Jan 1st 2014. We now include a restore partition on the hard drive of every computer we sell. Once implemented, the restore partition will reload Windows back to the default settings and clear all data that was stored on the hard drive. However, this will not protect you against a hard drive failure. It is always a good idea to backup your important files/documents to an external drive to prevent data loss.
Q: What are these extra D: and E: drives on my machine taking up my hard drive space?
A: These partitions hold your restore information for the restore partition. Do not delete or modify these drives! Doing so will prevent you the ability to restore the computer back to the default Windows settings. This feature becomes very beneficial if you ever get a virus and/or run into software issues.
Q: Does this computer come with an anti-virus?
A: All of our computers come with Microsoft Security Essentials pre-installed. This is a free anti-virus suite from Microsoft. If you prefer a different security program then make sure you uninstall Microsoft Security Essentials before installing another anti-virus. If you have two antivirus programs installed and/or running at the same time they will conflict with one another and could potentially harm your Windows installation.
Q: Why is this computer running so many Windows updates!?
A: All of our machines are loaded with Windows 10 Service Pack One. However, Windows will need to install all of the updates since the Service Pack One release. There are five or six sets of updates that will run until the computer is up to date. The first set will typically be 100+ updates and take an hour or two depending on your internet speed. The other sets of updates are much smaller. After the software is completely up to date, you will only receive updates as Microsoft releases them, and this is typically once a month. Never turn your machine off in the middle of installing updates! This will corrupt your Windows installation.
Q: Why are my computer, monitor, and accessories all different brands?
A: We want our customers to have new keyboards and mice, however the manufacturer of the accessories could differ from the computer itself. As for the monitors, BTG utilizes several different brands, such as Dell, HP, Samsung, Acer, NEC, etc. We receive our monitor inventory in bulk and the brands tend to differ with each shipment. However, any brand of monitor will work just fine with any brand of computer. Mismatched items will not negatively affect the computer's performance in any way. CSS Cleaner is a brilliant free online tool to take care of your dirty markup.